Question 1

Do you have conference rooms? Are the included? Can they be booked hourly by non-members?

Accepted Answer

Glad you asked! We have one large fully-equipped conference room that accommodates up to 12 team members. We also have a large phone pod (the micro-meeting room) just right for a 2 person meeting.   True North Conference Room Available 24/7 to our TrueWork members Time slots can be booked online through our member portal Unlimited hours per month, however we do ask that members limit bookings to 2 hrs/day unless authorized in advance Hang-out-for-a-day'ers OR non-members can book True North online for $75/hr, half day $250, or full day $500   Driftwood Phone Pod Available 24/7 to our TrueWork members Time slots can be booked online through our member portal Unlimited hours per month, however we do ask that members limit bookings to 1/2 hr slots unless authorized in advance Hang-out-for-a-day'ers OR non-members can book True North online for $25/hr

Question 2

Do you provide parking and what will it cost me?

Accepted Answer

Zero, zip, zilch, nada, bupkis, a big goose egg... You get the picture. Parking is free! Not only is it free, it's plentiful, and it's off-street directly in front of our door. Easy-peasy. Did we mention it's FREE?

Question 3

How many locations do you have?

Accepted Answer

Currently, we only have one location. Our flagship space is situated in beautiful Carlsbad, CA right off the 5 freeway and only a few minutes from the Pacific Ocean. Munch spots, gas stations, and coffee bars are all right around the corner along with easy access to the Coaster Commuter train and bike paths.   We have big dreams though and hope to open more TrueWork locations in the near future!

Question 4

How is mail handled?

Accepted Answer

Another super question! All memberships include a private mail box with a unique business address. For instance, your address might be... 5451 Avenida Encinas, suite B-200, Carlsbad, CA 92008. Your unique PMB would be B-200.   Mail is sorted and delivered to your box daily. Mail and packages can also be forwarded upon your request.   Our Virtual Office Solution provides a safe business address and a unique PMB, mail holding and/or mail forwarding, and digital scanning and shredding for your convenience.

Question 5

Is the office space available 24/7/365?

Accepted Answer

Yes! Our members have keyless access 24/7/365 via the Brivo Mobile App. However, our dedicated staff does have to go home from time to time so we can provide the world-class service that our members love.   M-F our team is onsite from 9 am to 4 pm (PST). However, depending on events, tours, or member needs, we might be in the space at the crack of dawn or until the wee hours.

Question 6

I tend to make a lot of phone calls or need to hop on Zoom meetings, is that an issue?

Accepted Answer

We get it! And we've got you covered. TrueWork believes in mutual respect so we've provided three (3) private phone pods that are great for business calls and video chats alike. Phone booths should ideally only be used for 30 minutes at a time, back to that mutual respect thing.   But hey, if you are on your phone all day maybe it's time for an upgrade to a Private Office you go-getter you! Let us know if you have questions or need more dedicated phone pod time. We're all ears.

Question 7

What is the square footage of the offices and suites?

Accepted Answer

We've built out our offices to comfortably accommodate the people using the space, not worrying about the number of inches between the walls. We want you to have room to breath and create a space that functions well for your unique needs.   To that end, the Private offices are 134 sq. ft, roomy enough for 4 go-getters + their stuff.   The Executive suites are about 300 sq. ft; plenty of room for up to 8 movers and shakers + all their goodies.

Question 8

Can I bring my pooch to work?

Accepted Answer

We love doggies of all shapes and sizes and would love to bring ours to work!  However, our building does not accept dogs, due to possible allergies of other clients. We, of course, do allow service dogs. If you have an emotional support rat however, you might want to give us a heads before you pop in!

Question 9

What's included in the membership?

Accepted Answer

We don't believe in nickle-and-diming our members. When you become a TrueWork member, you get everything you need to work, all in one space, all in one simple price. All memberships include hi-speed fiber internet, mail service, utilities, housekeeping, espresso bar + local beer and booch on tap, unlimited conference room time, 3 private phone pods, hi-output copier + office supplies, and 24/7 access to the office and TrueWork social areas.

Question 10

How long are the membership agreements?

Accepted Answer

Our typical member agreement is 3-12 months long depending on your individual needs. We are happy to be flexible especially during this challenging time. Give us a call and let's see what we can work out! The Virual Office Solution is month to month and can be cancelled at anytime.

Question 11

What furniture is included?

Accepted Answer

Dedicated Desk Membership includes: Lockable cabinet + personal locker, 48" X 24" adjustable height desk, leather drafting chair, Dell docking stations compatible with Mac or PC, and 23" HP IPS monitor. New keyboard and mouse provide at your request.   Private Office Membership includes: Locked private office suite comfortably accommodates 1-4 team members and includes custom signage as well as; desks, chairs, white board, locking file cabinet, and decor. Truework will furnish your suite, per your unique needs at an additional cost.   Executive Suite Membership includes: Locked executive suite comfortably accommodates 1-8 team members and includes custom signage as well as; desks, chairs, white board, locking file cabinet, and decor. Truework will furnish your suite, per your unique needs at an additional cost.

FAQ